LEGAL

Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how VATPAN STORE, operated by Vat Elektrik Sanayi ve Ticaret Limited Şirketi (“VATPAN”, “we”, “our” or “us”), collects, uses, stores, shares and protects personal information when you visit or use www.vatpanstore.com, place an order, request a quotation, contact us, create an account, subscribe to communications, download documents or interact with our online services.

VATPAN STORE is powered by Shopify, which provides the e-commerce infrastructure that allows us to operate our online store, process orders, manage checkout, provide secure shopping features and improve the customer experience.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection laws, including the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and, where applicable, the General Data Protection Regulation (“GDPR”), the data controller is:

Vat Elektrik Sanayi ve Ticaret Limited Şirketi

Eski Turgut Özal Cad., Ziya Gökalp Mah. No:31

İkitelli OSB, Başakşehir, İstanbul, Türkiye

Website: www.vatpanstore.com

Corporate Website: www.vatpan.com

Email: sales@vatpanstore.com

Phone: +90 212 549 41 18

2. Personal Information We Collect

Depending on how you interact with VATPAN STORE, we may collect and process the following categories of personal information:

Contact Information

Your name, surname, email address, phone number, billing address, delivery address, country, city and other information you provide when placing an order, creating an account, requesting support or contacting us.

Order and Transaction Information

Products viewed, products added to cart, products purchased, order number, invoice details, delivery details, payment method, payment confirmation, return or cancellation requests, quotation requests and customer support history.

Invoice and Company-Related Information

VATPAN STORE primarily serves customers through its online store. If you request an invoice on behalf of a company, we may process limited company-related information such as company name, tax office, tax/VAT number, billing address and the contact details of the authorized person, only for invoicing, delivery, accounting, legal compliance and customer support purposes.

Payment Information

Payment transactions may be processed through banks, payment service providers, Shopify-related payment infrastructure or bank transfer methods. We may process payment confirmation details, transaction references and accounting records. We do not store full credit card or debit card information on our own systems unless expressly permitted by the relevant payment infrastructure and applicable law.

Account Information

If you create an account, we may process your username, password-related technical records, saved addresses, order history, preferences and communication settings.

Technical and Usage Information

We may collect information about your device, browser, IP address, operating system, session activity, pages visited, referring pages, language and region preferences, cookies, analytics data and interaction with our website.

Communication Information

When you contact us by email, contact form, phone, WhatsApp or other communication channels, we may process the information you voluntarily provide, including messages, questions, technical requests, attachments and support records.

3. How We Collect Personal Information

We may collect personal information through the following methods:

Directly from you when you place an order, request a quotation, create an account, contact us or submit information through our website
Automatically through cookies, analytics tools and similar technologies when you browse our website
From Shopify and other service providers that support our e-commerce operations
From payment, logistics, delivery, accounting, technical support and security service providers where necessary
From official authorities, banks or business records where required by law or necessary for compliance

4. Why We Use Personal Information

We use personal information for the following purposes:

To Process Orders and Provide Services

To receive orders, confirm payment, issue invoices, arrange delivery, manage returns, respond to requests, provide customer support and complete the transaction requested by you.

To Prepare Quotations and Product Information

To respond to quotation requests, product inquiries, technical questions, availability requests and commercial communications initiated by you.

To Manage Delivery and After-Sales Support

To coordinate shipping, delivery, customs-related information where applicable, return requests, warranty-related communication and after-sales support.

To Comply With Legal Obligations

To meet tax, accounting, invoicing, consumer protection, customs, commercial recordkeeping, KVKK, GDPR and other applicable legal requirements.

To Improve Our Website and Services

To improve website performance, product pages, customer experience, navigation, security, checkout flow, language/currency experience and general service quality.

To Communicate With You

To send order confirmations, payment updates, invoice information, delivery notifications, support responses, account-related notices and other service-related communications.

For Marketing Communications

Where permitted by applicable law or based on your consent where required, we may send product updates, catalog information, campaign announcements and promotional communications. You may opt out of marketing communications at any time.

For Security and Fraud Prevention

To protect our website, customers, payment processes and business operations against unauthorized access, fraud, abuse, suspicious transactions, cyber threats and unlawful activity.

5. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

The processing is necessary for the performance of a contract or to take steps before entering into a contract
The processing is necessary for compliance with legal obligations
The processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms are not overridden
You have given consent for specific processing activities, where consent is required
The processing is necessary for the establishment, exercise or defense of legal claims
The processing is expressly permitted under applicable law

6. Sharing Personal Information

We may share personal information only where necessary, proportionate and legally permitted. This may include sharing information with:

Shopify and related e-commerce infrastructure providers
Payment service providers, banks and financial institutions
Shipping, cargo, logistics and delivery service providers
Accounting, tax, audit and legal advisors
IT, hosting, analytics, security and customer support service providers
Email, communication and marketing service providers, where applicable
Public institutions, courts, enforcement offices, regulatory authorities or other official bodies where legally required
Service providers involved in fulfilling your order or service request

We do not sell your personal information. We only share personal information where it is necessary to operate our store, provide our services, complete transactions, comply with legal obligations, protect our rights or respond to your requests.

7. Shopify and Third-Party Services

VATPAN STORE is hosted on Shopify. Information submitted through our website may be processed by Shopify and its authorized service providers in order to provide store infrastructure, checkout, order management, security, analytics and related e-commerce services.

Shopify may process certain information in accordance with its own privacy policy and platform practices.

Our website may also include third-party tools or integrations such as payment providers, shipping systems, analytics tools, language/currency applications, email services, contact forms or external links. These third parties may process personal information according to their own privacy policies and legal obligations.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, improve user experience, analyze performance and support security and marketing activities.

Cookies may be used for:

Essential website and checkout functionality
Shopping cart and session management
Account login and security
Language, region and currency preferences
Website analytics and performance measurement
Fraud prevention and website protection
Advertising and remarketing, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including cart, checkout or account features.

9. International Data Transfers

As VATPAN STORE may serve customers in Türkiye and abroad, your personal information may be transferred, stored or processed outside your country of residence.

Where required by applicable data protection laws, we use appropriate safeguards for international data transfers, including contractual protections, platform-level safeguards and recognized transfer mechanisms.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy and as required by applicable laws.

Retention periods may vary depending on:

Order and delivery processes
Invoice, tax and accounting requirements
Customer support and after-sales service needs
Warranty, return or dispute processes
Legal obligations and statutory limitation periods
Security, fraud prevention and business recordkeeping requirements
Marketing consent and communication preferences

When personal information is no longer required, we securely delete, anonymize or restrict access to it, unless continued retention is required by law.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

These measures may include access controls, secure infrastructure, payment security measures, service provider controls, monitoring and internal confidentiality practices.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information through unsecured communication channels.

12. Your Rights

Depending on your location and applicable laws, you may have the right to:

Request information about whether your personal data is processed
Request access to your personal data
Request correction of incomplete or inaccurate personal data
Request deletion or destruction of your personal data
Request restriction of processing, where applicable
Object to certain processing activities
Withdraw consent where processing is based on consent
Request data portability, where applicable
Object to marketing communications
Request notification of correction, deletion or destruction to third parties where applicable
Lodge a complaint with the relevant data protection authority, where applicable

To exercise your rights, you may contact us using the contact details provided in this Privacy Policy. We may request additional information to verify your identity before responding to your request.

13. Marketing Preferences

You may opt out of promotional emails and marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send non-promotional messages such as order confirmations, payment updates, invoice information, delivery notifications, account notices and customer support responses.

14. Children’s Privacy

VATPAN STORE is not intended for use by children. We do not knowingly collect personal information from individuals under the legal age of majority in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, product pages, technical documents, payment providers, logistics providers or other external resources.

We are not responsible for the privacy practices, security standards, content or accuracy of third-party websites. We recommend that you review the privacy policies and terms of any third-party website before providing personal information.

16. Custom-Made and Special-Order Products

Certain products offered by VATPAN STORE may be custom-made, specially manufactured, modified, configured, personalized or prepared according to customer specifications. These may include products manufactured in special dimensions, colors, technical configurations, project-based requirements or customer-requested modifications.

Custom-made, special-order, modified, personalized or customer-specific products are not eligible for cancellation, return or exchange once production, procurement or order preparation has started.

Such products are manufactured or prepared specifically according to the customer’s request and may not be suitable for resale as standard stock items. Returns or exchanges may only be considered in cases of confirmed manufacturing defect, damage during delivery, or non-conformity confirmed by VATPAN STORE.

Customers are responsible for reviewing all product details, dimensions, color selections, technical specifications, delivery information and order details carefully before confirming an order for custom-made or special-order products.

17. Relation to Other Policies

This Privacy Policy only explains how personal information is collected, used, stored, shared and protected by VATPAN STORE.

Commercial terms, payment conditions, delivery, cancellation, return, exchange, warranty, limitation of liability and other sales-related provisions are governed by our Terms & Conditions, Refund Policy, Shipping Policy and other applicable legal policies published on our website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, service providers or data processing practices.

The updated version will be published on this page with the revised “Last updated” date. Where required by applicable law, we may provide additional notice.

19. Contact Us

If you have any questions about this Privacy Policy, how we process personal information, or if you would like to exercise your data protection rights, you may contact us at: